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New York Life Insurance in Bethesda, Maryland - You can do better, Agents only want the highest commission. Be smart and aware!

I was sold a life insurance policy that tripled and was way over priced to start with. Also rolled an IRA and was eaten alive by commissions and terrible returns during banner years. I was nieve and uneducated to the products and services, do your homework and get smart. Don't, DON'T trust the commission driven agent. After being milked for tens of thousand the Agent would return my calls or emails when I wanted to pull out. Had to call the corporate office to close out my accounts. Run away, fast!
1.2
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Additional Fees
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
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Value for money
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#1432937
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New York Life Insurance - Customer Service Agents Clueless

Its like dealing with the Harlem Globe Trotters. Get the ball spin it, pass the ball, flip it round and round, pass the ball, start ovet
1.3
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1430294
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I have full legal guardianship of my mother. I took care of all her funeral costs long ago. She still has a balance on her mortgage. I went to NYL to surrender her 50 year old whole life insurance for cash in order to pay it off. In that time cash value only grew by...
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#1371660
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I purchased a whole life insurance policy 40 years ago and my insurance agent said that I needed more insurance ( I was not told that the policy was a term life policy). He signed me up for Target Life which when paid for disappears at retirement and forty years of...
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#1359205
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New York Life Insurance - Worst company

worst company ever, they are a lie, they lie to their clients, and when the client change the policy they sent a letter stating that you probably got a worst policy, they are a completely lie, do not go to that company, they will try to convince you and the when they sell the policy you will never get a customer service from them {{Redacted}}
#1308028
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I have had NYL for years. I decided to add an additional whole life policy and asked my broker to see what he could do for me. It took him 3 months to underwrite a policy and get it approved. He failed to communicate that that 3 month period of underwriting and...
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1.9
I didn't like
  • Very poor customer service
  • Fees and not offered alternatives
  • Fees
#1301076
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I changed my banking information well before the due date, and received confirmation that it had been changed. Great because the old account was now being used to only pay down a loan and no additional money was ever going to be deposited into that account. Well low...
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2.9
I liked
  • Life insurance plan
I didn't like
  • Very poor customer service
  • Poor attitude
  • Non responsiveness
#1290667
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We bought this annuity in 2012. This was just a very bad product..I blame myself partially for not being more diligent. We bought this product on the recommendation of a close friend. We rolled an underperforming 401k into their variable annuity. On the agent's...
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1.4
I didn't like
  • Fees and not offered alternatives
  • Fees
#1280257
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Over 30 years I had a term policy with a lot of dividends in it and the agent convinced me to cancel the policy and take out a $50,000 whole life policy, using the dividends to purchase this policy and that I would NEVER have to pay on this policy again.. that was a...
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Anonymous
Jim

Term policies do not have dividends, you habe your information wrong.

I didn't like
  • Agents
  • Very poor customer service
  • Fallacious advice from a completely uninformed staff
#1215126
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ny life sent us a polcy 8 years ago my dad was never able read and right my mom trusted the agent, as we had the ogaial polcy i went throw it i found it was missing key pages to tell what kind polcy it was, so i ask them send us a copy the copy was missing pages, but i...
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#1189332
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