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worst company ever, they are a lie, they lie to their clients, and when the client change the policy they sent a letter stating that you probably got a worst policy, they are a completely lie, do not go to that company, they will try to convince you and the when they...
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#1308028
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I have had NYL for years. I decided to add an additional whole life policy and asked my broker to see what he could do for me. It took him 3 months to underwrite a policy and get it approved. He failed to communicate that that 3 month period of underwriting and...
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1.9
I didn't like
  • Back-billing
  • Fees and not offered alternatives
  • Very poor customer service
#1301076
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I changed my banking information well before the due date, and received confirmation that it had been changed. Great because the old account was now being used to only pay down a loan and no additional money was ever going to be deposited into that account. Well low...
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2.9
I liked
  • Life insurance plan
I didn't like
  • Non responsiveness
  • Poor attitude
  • Very poor customer service
#1290667
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We bought this annuity in 2012. This was just a very bad product..I blame myself partially for not being more diligent. We bought this product on the recommendation of a close friend. We rolled an underperforming 401k into their variable annuity. On the agent's...
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1.4
I didn't like
  • Fees
  • Fees and not offered alternatives
#1280257
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Over 30 years I had a term policy with a lot of dividends in it and the agent convinced me to cancel the policy and take out a $50,000 whole life policy, using the dividends to purchase this policy and that I would NEVER have to pay on this policy again.. that was a...
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Anonymous
Jim

Term policies do not have dividends, you habe your information wrong.

I didn't like
  • Very poor customer service
  • Fallacious advice from a completely uninformed staff
  • Agents
#1215126
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ny life sent us a polcy 8 years ago my dad was never able read and right my mom trusted the agent, as we had the ogaial polcy i went throw it i found it was missing key pages to tell what kind polcy it was, so i ask them send us a copy the copy was missing pages, but i...
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#1189332
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New York Life Insurance - Professional scam artists

I worked there for about 5 months. They lied about training pay.. lied how much my first check wouls be.. i got so behind on bills and to boot tried to make me pay money when i quit! I was reamed out for being late to " call center " when i wasnt getting paid for it and wasting thr gas i didnt have on the money i wasnt making . This place ia an absolute joke
#1187647
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In 1993 I converted some term coverage to whole life. The premise was that in about 9 years there would be enough cash value that the dividend would pay the premium going forward. After about 11 years I was still being invoiced and my agent said that dividends had been...
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1.7
I didn't like
  • Poor attitude
  • Uncaring
#1158843
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On December 2014, I met with an agent with New York Life.I signed up for an IRA. My initial investment was $2000. Additional amounts were to be deducted from my checking account monthly to increase my investment. Last month, while sorting through personal files, I...
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Anonymous
Ian Roth

Write a letter to the Customer Complaint area. Attention. Jeff SternbergThey have a requirement to respond within 10 days. Also, file a complaint with FINRA and the SEC. Watch...

1.0
I didn't like
  • Fallacious advice from a completely uninformed staff
  • Very poor customer service
  • Non responsiveness
#1106792
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New York Life Insurance - Screwed by new York life

I just received a notice from new york life that the premium that i have been paying since 1992 will be going up $103,00 a month and they want a check for over $300.00 right away or my policy will lapse,. No warning no letters telling me this was going to happen. What a bunch of crooks no wonder tge CEO is stealing millions in compsenation from customers
1.0
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Staff
Value for money
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#1081217
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